We’re Hiring: Market Business Manager
Reports to: Director Sales & Retail Operations
Job Type: Full-Time, approx. 6-month contract to cover a Parental Leave
Get to Know Western Fair District:
Through its people, facilities and events, Western Fair District (WFD) is a leading year-round agri-food organization, focusing on community, agri-food industry supports and education, the annual fair, consumer/trade events, horse-racing, and entertainment & recreation for residents of the city and far beyond.
The District is a unique, multi-faceted, historic, and community-based, not for profit, in the heart of Old East Village, in London, Ontario. It offers several complexes onsite, providing many unique activities all of which have a major impact on the local economy, and contribute to our community in a wide variety of ways. The annual Western Fair is near and dear to the community and is the Association’s signature event, popular consumer/trade shows make their home in the Agriplex, a first-class harness horse racetrack, award winning Farmer’s and Artisan’s Market, industry leading Sports Centre, great dining & banquet facilities embracing local food and drink, a new vermiculture centre called The Wormery, and an agri-food business and resource hub fondly known as The Grove.
Our tight-knit team is creative and passionate, and regularly interacts with one another to create high-quality experiences in several business units. As a not-for-profit Association, with deep roots in agriculture and community, WFD has evolved over a century-and-a-half because of its dedicated team culture, committed to honouring tradition, while continually innovating and evolving to meet the needs of the agriculture industry and the communities we serve.
About Our Market
VOTED LONDON’S BEST FLEA/FARMER’S MARKET. The Market at Western Fair District is a vibrant gathering place bringing community, food and artisans together. Offering a wide range of seasonal ingredients, unique vendors and artisans, The Market supports Western Fair District’s vision of creating unique experiences that build positive memories while also serving the organization’s agricultural mandate. With approximately 100 vendors, The Market is located in the Confederation Building at Western Fair District and is currently open to the public every Saturday from 8am – 3pm and Sunday 10am-2pm.
Market Business Manager
We are Currently seeking a Market Business Manager! This will be an approximate 6-month contract, with potential to turn into a permanent position. The Market Manager is responsible for vendor administration, market communications, new vendor procurement and existing vendor relations with a key focus on ensuring strategic business growth for The Market.
The Market Manager supports the Market Management Team in public relations, customer service, program planning and implementation and a shared general oversight and accountability on market days and production days to ensure the safety, and positive experience for our market for customers, vendors and employees.
Responsibilities include, but are not limited to:
Vendor Recruitment and Relationship Building: Procurement/Recruitment of new vendors to fill vacancies that meet selection criteria, and achieve optimal market mix. Retention and relationship building with current vendors to support strategic business growth. Ensure all new and current vendors complete applications, rental contracts, insurance, payments and follow vendor rules and regulations. Communicate respectfully with vendors when enforcing regulations.
Communications and Market Promotion: Work with Director of Marketing/Market Team to plan social and marketing goals and objectives each fiscal. Generate, develop, and execute creative campaigns that help achieve business/customer growth, publish weekly creative social media content, media stories when possible, and responding positively to media inquiries when required. Publish ongoing editions of The Market newsletters and vendor communications. Maintain/update the Market’s vendor listings. Represent the market in meetings with internal/external stakeholders, building positive community relations.
In conjunction with Market Management & Vendors develop and coordinate content for annual special events/festivals to enhance The Market, activate the adjacent park/terrace to support the Market, compliment the annual fair in September, and source, contract and organize weekly Buskers and market entertainment as required.
Maintain accurate and complete records on market vendors throughout the year. Perform administrative duties including answering enquiries, invoicing and timely rent collection along with other required information, vendor forecasts, analytical duties and research used in strategic planning.
The schedule is based on a five-day work week. Must be available and on site during most of the Market’s public operating hours (Saturday 8 a.m. - 3 p.m., Sunday 10 a.m. - 2 p.m. & Wednesday nights during the summer) to ensure smooth operation. Be visible and accessible to vendors and customers during market days. Two days off through the week.
- Interest and passion for farmers’ markets and artisan shopping.
- Strong leadership skills as well as excellent conflict management skills
- Able to communicate well, both in writing and orally, with a variety of stakeholders in a variety of situations
- Previous marketing experience an asset with a special focus on social media and digital marketing strategies
- Time management and organizational skills are critical
- Invoicing vendors – experience with the Ungerboeck platform, or similar platform, is an asset
- Experience in food service management would be an asset. Knowledge of food safety and health unit regulations for food vendors.
- Previous experience in management of a farmers’/flea market an asset
- Must be able to accommodate a flexible work schedule
- Work as a team player promoting a positive, professional and safe work environment and conduct role with integrity and respect.
- Act as an Ambassador throughout the Community, positively representing the Western Fair District.
- Abide by the policies and procedures of Western Fair District
- Other duties as assigned in order to meet the overall goals and objectives of the Western Fair District
Physical Work Environment:
Lifting of up to 20 kgs. where required.
Frequent standing, walking and stairs.
Event coordination and set-up, lifting, reaching, pushing, etc. to prepare event area.
Building has no HVAC, venue can be cold or hot in extreme weather.
If you are interested in applying for this position, please submit a resume and cover letter to Human Resources at Western Fair District.
Why Join us
Be a part of one-of-a-kind exciting projects, working for a Not-for-Profit Agricultural Society that reinvests in its people and our community… all while having a little bit of fun!
We are a not-for-profit Agricultural Society that has deep roots in the City of London and southwestern Ontario. The ‘District’ is committed to providing experiences that enrich your life and the community and as part of our “not-for-profit” status, we reinvest our revenue surpluses into our staff, our facilities, and programming to meet the needs of our community. We give our employees the opportunity to grow professionally, and personally all while being a part of a team that is…
- Commitment to professional growth and development through training opportunities
- Competitive compensation
- Flexible work arrangements
- Engagement events
- Extended Health Benefits*
- Yearly fitness credit*
- Employer-matched defined-contribution pension program*
- Employee Assistance Program (EAP)
* For eligible employees
We’re over 150 years strong, and we traditionally acknowledge and share our thanks with our long service employees. Reward levels begin at 10 years and move up in 5-year increments. Employees of all service levels are significant, and we can say we have celebrated 30, 40, and 50-year service employees! Yes, that’s right!
Employees are encouraged to ask questions and be empowered to make decisions. As an equal opportunity employer, we strive to create a stimulating and open workplace that promotes teamwork, fairness, respect, and diversity.
We also provide accommodations to employees with special needs. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant’s accommodation needs.
From the beginning, we’ve brought people and communities together to celebrate what life has to offer. Agri-food, our community, and sustainability are all important parts of our past, present, and future. Our Change for Change program allows employees to donate a portion of their paycheck to their charity of choice, which we then match in contribution. One of our sustainability projects is The Wormery, it utilizes green waste, reduces emissions, and creates a natural fertilizer that promotes plant growth. Learn about The Wormery here
We invest in the development and growth of thousands of youth, students, local artists, performers, and athletes annually through various programs and facilities. (e.g. Rise2Fame, Learn To Skate, School Agri-Food Education, Day of Dreams, and more.)
CAP is our Community Access Program that makes a small difference in the lives of individuals and families who cannot access entertainment or events without a support person or are living on fixed incomes.
Our Donation Committee supports hundreds of local/regional non-profit organizations with donations, silent auction items, and gift cards to help them raise funds for the individual causes, for the betterment of the communities we serve.
We are committed to corporate social responsibility and is one of our strategic initiatives.