We’re Hiring: Marketing and Communications Manager
Get to Know Western Fair District:
Through its people, facilities and events, Western Fair District (WFD) is a leading year-round agri-food organization, focusing on community, agri-food industry supports and education, the annual fair, consumer/trade events, horse-racing, and entertainment & recreation for residents of the city and far beyond.
The District is a unique, multi-faceted, historic, and community-based, not for profit, in the heart of Old East Village, in London, Ontario. It offers several complexes onsite, providing many unique activities all of which have a major impact on the local economy, and contribute to our community in a wide variety of ways. The annual Western Fair is near and dear to the community and is the Association’s signature event, popular consumer/trade shows make their home in the Agriplex, a first-class harness horse racetrack, award winning Farmer’s and Artisan’s Market, industry leading Sports Centre, great dining & banquet facilities embracing local food and drink, a new vermiculture centre called The Wormery, and an agri-food business and resource hub fondly known as The Grove.
Our tight-knit team is creative and passionate, and regularly interacts with one another to create high-quality experiences in several business units. As a not-for-profit Association, with deep roots in agriculture and community, WFD has evolved over a century-and-a-half because of its dedicated team culture, committed to honouring tradition, while continually innovating and evolving to meet the needs of the agriculture industry and the communities we serve.
What we are looking for:
We are currently seeking a self-motivated & detail-oriented Event Operations Manager, with a proven capability to multi-task and work well under pressure. Our ideal candidate displays strong organizational skills and attention to detail, while demonstrating strong communication and leadership skills.
The Event Operations Manager reports directly to the Director of Sales and Retail Operations and is responsible for the administration, oversight and execution of events hosted at Western Fair District (WFD), (primarily in the Agriplex). Additionally, the Event Operations Manager will be responsible for leading and supervising the facilities team.
Responsibilities of the Event Operations Manager:
- Oversee booking, coordination, scheduling, training and execution of events.
- Direct Supervisory duties for facilities team including but not limited to;
- Scheduling staff to meet the requirements of each show while complying with the Employment Standards Act,
- Conducting regular performance appraisals of assigned staff; training and development for staff in areas of customer experience,
- Maintaining cost control through effective labour management, and
- Monitoring assigned operational budgets.
- Liaises with Promoters/Show Managers both prior to and during the event to ensure all needs are being met and fulfill any additional requirements, including but not limited to:
- Coordinating with Promoters on dates, times and event requirements,
- Coordinating with Sales Director and Promoters regarding facility and equipment pricing,
- Booking promoter dates and requirements into facility management software (Ungerboeck) as confirmed,
- Booking and creating contracts for third party providers as needed, including electrical inspections, sanitization needs, health unit inspections as necessary for the promoter,
- Liaising with Promoters prior to events to ensure insurance documentation is received, deposits have been paid and floor plans and schedules are in hand, and
- Following up post-event with invoicing and payment collection and handles re-booking for future years.
- Maintains related administrative documentation, files and data, including previous floor plans, operational challenges, and event setup requirements.
- Handles normal customer and promoter complaints, referring more complex situations to a senior manager, and focuses on customer service as a number one priority.
- Liaises with other Western Fair District staff regarding requirements of exhibitors/promoters, including internal Food & Beverage team.
- Liaises and/or assists with the set-up, tear down, and operation of all events taking place in WFD facilities. Duties may include but not limited to set-up/removal of stages, tables, chairs, horse stalls, signage, hydro, janitorial duties, and any other duties as required.
- Ensures buildings and inventory are in good working order and oversees minor repairs/maintenance as required. Forwards any other repairs/maintenance requirements to appropriate department heads.
- Liaises with ESA inspector and provides them with up to date shows/events listings and co-ordinates on site inspections as they are requested.
- Liaises with WFD approved contractors for repairs and/or maintenance required in WFD facilities and/or on equipment and fills out all appropriate documentation.
- Maintain inventories on WFD supplies and equipment and reports major needs to Agriplex Director.
- Maintains awareness of legislation pertaining to the operations sector.
- Must comply with the Occupational Health and Safety Act, Western Fair District Health & Safety Policy and Awareness Program/Safety Manual, all Western Fair District procedures and any other applicable legislation.
- Willing to work some evenings, midnights and weekends as required.
- Performs related duties as assigned.
Skills and Qualifications:
- Valid G driver’s licence
- Strong organizational skills, with the ability to manage multiple promoters and demands simultaneously
- Experienced in customer service and people management
- Demonstrated ability to lead and direct a team
- Able to remain calm under pressure and work within tight timelines
- Strong communication, leadership, integration, problem-solving and interpersonal skills
- Proficient computer skills
- Familiarly with events, including fire & building codes, crowd management, health and safety, and planning timelines an asset
- Previous experience in working with budgets and staffing an asset
- Previous experience working with events and experience in Consumer Trade Shows/Agricultural events is an asset
- College diploma in related discipline would be considered an asset
- Familiarity with Ungerboeck or similar booking software an asset
- Previous Forklift and Aerial Lift Training/Operation an asset
- Ability to work some evenings and weekends including some holidays
- Will require some lifting, carrying, pushing or pulling of medium weights up to 50 lbs
- Environment - moving machinery, occasional exposure to marked changes in temperature
- and humidity, possible exposure to dust, dirt and animals
If you are interested in applying for this position, please submit a resume and cover letter to Human Resources at Western Fair District.
Why Join us
Be a part of one-of-a-kind exciting projects, working for a Not-for-Profit Agricultural Society that reinvests in its people and our community… all while having a little bit of fun!
We are a not-for-profit Agricultural Society that has deep roots in the City of London and southwestern Ontario. The ‘District’ is committed to providing experiences that enrich your life and the community and as part of our “not-for-profit” status, we reinvest our revenue surpluses into our staff, our facilities, and programming to meet the needs of our community. We give our employees the opportunity to grow professionally, and personally all while being a part of a team that is…
- Commitment to professional growth and development through training opportunities
- Competitive compensation
- Flexible work arrangements
- Engagement events
- Extended Health Benefits*
- Yearly fitness credit*
- Employer-matched defined-contribution pension program*
- Employee Assistance Program (EAP)
* For eligible employees
We’re over 150 years strong, and we traditionally acknowledge and share our thanks with our long service employees. Reward levels begin at 10 years and move up in 5-year increments. Employees of all service levels are significant, and we can say we have celebrated 30, 40, and 50-year service employees! Yes, that’s right!
Employees are encouraged to ask questions and be empowered to make decisions. As an equal opportunity employer, we strive to create a stimulating and open workplace that promotes teamwork, fairness, respect, and diversity.
We also provide accommodations to employees with special needs. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant’s accommodation needs.
From the beginning, we’ve brought people and communities together to celebrate what life has to offer. Agri-food, our community, and sustainability are all important parts of our past, present, and future. Our Change for Change program allows employees to donate a portion of their paycheck to their charity of choice, which we then match in contribution. One of our sustainability projects is The Wormery, it utilizes green waste, reduces emissions, and creates a natural fertilizer that promotes plant growth. Learn about The Wormery here
We invest in the development and growth of thousands of youth, students, local artists, performers, and athletes annually through various programs and facilities. (e.g. Rise2Fame, Learn To Skate, School Agri-Food Education, Day of Dreams, and more.)
CAP is our Community Access Program that makes a small difference in the lives of individuals and families who cannot access entertainment or events without a support person or are living on fixed incomes.
Our Donation Committee supports hundreds of local/regional non-profit organizations with donations, silent auction items, and gift cards to help them raise funds for the individual causes, for the betterment of the communities we serve.
We are committed to corporate social responsibility and is one of our strategic initiatives.