Job Posting: Sports Centre Guest Services Representative  

Posted Date: 
Wednesday, April 6, 2022
News Category: 

JOB DESCRIPTION – Sports Centre Guest Services Representative  

Guest Services Representatives are responsible for a wide variety of duties including greeting customers, answering incoming calls and assisting with other related duties. 

Our ideal candidate is energetic, personable and a team player, with previous customer service 

experience and availability to work afternoons/weekends. 

Responsibilities of the Guest Services Representative include: 

  • Greets and welcomes guests of the Sports Centre. 
  • Responds to inquiries from the general public - in person, by telephone or by email. 
  • Provides information concerning bookings, pricing and policies, directions, etc. 
  • Books and records transactions. 
  • Maintains current awareness of all related procedures and policies 
  • Resolves or refers customer complaints. 
  • Maintains related files and data. 
  • Assists with league and tournaments coordination. 
  • Handles cash and performs balancing routines. 
  • Performs administrative support functions for Managers. 
  • May be required to assist in other special tasks for event setup. 
  • Other related duties as assigned. 

Skills and Qualifications: 

  • Exceptional Customer Service skills. 
  • Cash handling/POS experience. 
  • Proficient in the use of a computer, including Microsoft applications. 
  • Knowledge of a multi-line phone system an asset. 

If you are interested, please submit a resume and cover letter to the Human Resources Department